General FAQs
What personal information does Heat Logic collect?
We collect information like your name, email, shipping address, and IP address when you interact with our website or make a purchase.
How is my personal data used?
We use your data to process transactions, fulfill orders, improve our services, and with your consent send promotional updates.
Do you share my information with third parties?
Only with trusted third-party providers necessary for order fulfillment and analytics. We recommend reviewing their privacy policies for more details.
Shipping & Delivery
How does shipping work with Buy with Prime?
All orders are fulfilled through Amazon’s Buy with Prime program. Prime members enjoy fast, free shipping with real-time tracking.
How long does delivery take?
Most orders are delivered within 1 - 2 business days after processing. You’ll see estimated delivery dates at checkout.
Do you ship internationally?
Currently, we only ship within the United States. We do not ship to P.O. boxes, APO/FPO addresses, or international locations.
How can I track my order?
You’ll receive a confirmation email with a tracking link once your order ships. This lets you track your delivery via Buy with Prime.
Returns & Refunds
What is your return policy for Buy with Prime orders?
You can return eligible items within 30 days of delivery. Items must be unused, unwashed, and in original condition with tags and packaging.
How do I initiate a return?
Use the return link in your Buy with Prime order confirmation email. Choose from label-free drop-off or a prepaid return label.
 When will I receive my refund?
Refunds are typically issued within 7 business days of item receipt and verification. In some cases, refunds are processed instantly after drop-off.
Are shipping fees refundable?
No, original shipping fees (if any) are not refunded.