Return,Refund & Exchange Policy

At Heat Logic, we’re committed to making your shopping experience seamless and worry-free. If you placed your order using Buy with Prime, your return and refund will be processed directly through Amazon’s trusted network, backed by the A-to-z Guarantee.

Eligible Items for Return:

• Items purchased using Buy with Prime are eligible for return within 30 days of delivery.
• Returned items must be unused, unwashed, and in original condition with tags and packaging included.
• Items marked Final Sale or labeled non-returnable at checkout are not eligible for return or refund.
  

How to Initiate a Return:

Buy with Prime returns are managed directly through Amazon. Here’s how to begin:

1. Open your Buy with Prime order confirmation email.

2. Click on “Order Details” or “Manage Returns.”
   

3. Select the item(s) you’d like to return.

4. Choose your preferred return method:
   
   • Label-free, box-free drop-off at eligible UPS or Amazon Return locations.
     
   • Or print a prepaid return shipping label and send the item back.

Refund Timeline & Method:

• Refunds are typically issued within 7 business days of the item being received and verified by Amazon.
• In some cases, refunds may be processed instantly after drop-off.
• Refunds are credited to the original payment method used at checkout.
• Shipping fees (if applicable) are not refundable.

Important Notes:

• Buy with Prime returns must be processed using the return link in your order confirmation email.
• Returns attempted through other methods (e.g., Heat Logic's general portal) may not be accepted or refunded.
• For items that are damaged, defective, or incorrect, initiate a return via your Buy with Prime email or contact Buy with Prime Customer Support directly.

For Buy with Prime-specific questions:

• Use the “Manage Orders” link in your email
• Or visit the Buy with Prime Help Center

For general product inquiries, contact the Heat Logic support team at: info@nyagroup.com